The Enterprise Content Management category at IT Central Station boasts 135 user reviews. What advice do users emphasize in their Enterprise Content Management reviews to potential software buyers?
In this week’s blog post, we’ve handpicked advice from our most useful Enterprise Content Management reviews, where users give tips on software cost and licensing, initial setup, ROI, and more.
Cost and Licensing
Advice from Martin Nwoseh, SharePoint Expert
Regarding cost and licensing decisions, “set up an initial trial account with a pilot group to ascertain what is best for your environment.” That being said, Martins also points out that “If your users are already familiar with an existing windows product such as Office applications, you won’t regret jumping in.”
Martin has been a member of the IT Central Station community since October 2015, and is in the top 10 percentile for points among IT Central Station review contributors.
Advice from Praful Sharma, HPE Content Manager Expert
With regards to cost and licensing, “HPE Content Manager is expensive, especially the CM versions. But if you need it, you pay for it…go for it. It works reliably for average-sized organizational structures.”
Improvements to Organization
Advice from Directorc934, IBM FileNet Expert
“Throughout our journey using FileNet, we were able to significantly improve our business process operations’ efficiency. Think of scenarios where we provide access to the business documents to people who are dispersed across the world…The authenticity of those documents allows our call centers, which are dispersed in different locations in the world, to instantly access the client documents to verify any piece of information.”
Advice from Ashwin Almeida, Oracle WebCenter Expert
While “initial setup was simple for standard things…for customization and third-party integration, it can get cumbersome.” Additionally, Ashwin adds “it has excellent features and possibilities for collaboration; you will need skilled resources, though.”
Advice from Kush Arora, IBM FileNet Expert
“I was not involved in the initial setup of FileNet at my current organization…from when I set it up in the past, while not exactly straightforward, if the methodology is followed, it is pretty streamlined and not so complex.”
Advice from Director3290, HPE Content Manager Expert
“It’s never easy to put a monetary ROI on an EDRMS. However, the value of managed information is becoming more evident to organizations and they can see the value in investing in systems such as HPE CM or Objective, for example.
It is worth doing the homework when deciding on where to purchase licenses. Part of that research should include aftermarket support and any hidden additional costs that might be incurred.”
Room for Improvement
Advice from David Charles Castano, SharePoint Expert
“Unless you have worked with a SharePoint business analyst, designer or power user, managing individual sites does require training to understand the components of the site settings and content. Folks usually start using SharePoint as a file repository without any structure. It can be overwhelming when you have 1,000’s of document that a user has to parse through if just looking for a specific title. Without a consistent framework consisting of a standard nomenclature established in the initial strategy of rolling out SharePoint, using SharePoint as a file share becomes unruly.”
David has been a member of the IT Central Station community since November 2015, and is in the top 10 percentile for points among IT Central Station review contributors.
Advice from Jason Campey, HPE Content Manager Expert
“HPE has a self-help web page and a very active forum for HPE Content Manager. When lodging support tickets, the response time is very quick and the personnel are very professional. It helps to include as much information in the support tickets, as often you will be asked the same questions up front.”
Interested in reading more Enterprise Content Management advice from real expert users at IT Central Station?
Read our full collection of Enterprise Content Management reviews.