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Enterprise CRM Face-off: Salesforce Sales Cloud vs. Oracle Sales Cloud vs. Microsoft Dynamics CRM

What do users at IT Central Station discuss in their Enterprise CRM Reviews?

This week, a Review Face-off is held between Salesforce Sales Cloud vs. Oracle Sales Cloud vs. Microsoft Dynamics CRM. What are each solution’s most valuable features? Where would users like to see improvement?

Continue reading to read expert advice from the IT Central Station user community.

Salesforce Sales Cloud

Question: What are Salesforce Sales Cloud’s Most Valuable Features?

Answer:

Prashant Dumbre:

“You can have non-sales and marketing personnel using Chatter without driving up licensing cost. The bulk edit page is nice for creating multiple users at once with the most basic information.”

Answer:

Pratyush Singh:

“Chatter, Mobile Platform along with Mobile Push, Salesforce synchronization for MS Outlook, simple & smart analytic dashboard.”

Question: Where do you see Room for Improvement in Salesforce Sales Cloud?

Answer:

Prashant Dumbre:

The integration piece is missing. Salesforce has an integration capability, but the moment we say integration, it’s categorized into the following types:

– Synchronous and Asynchronous integration

– Hybrid integration: direct and middleware based

– Cloud-to-Cloud integration such as Salesforce.com to RightNow

…The increasing shift toward hybrid architectures, moreover, means that integration solutions must be able to seamlessly connect Salesforce.com with other SaaS applications and on-premises legacy systems.”

Answer:

Pratyush Singh:

“Need to make complex CRM processes as Out of Box features, Address interface challenges between Salesforce and On-premise enterprise Software, Lot of dependency on affiliate software such as Service Max & Marketo.”

Oracle Sales Cloud

Question: What are Oracle Sales Cloud’s Most Valuable Features?

Answer:

Prashant Dumbre:

  • “Analytics & Forecasting
  • Offline Mobile Capability
  • Customer Data Management
  • Social Collaboration
  • Sales Dashboards
  • Outlook Integration
  • Application Composer”

Question: Where do you see Room for Improvement in Oracle Sales Cloud?

Answer:

Prashant Dumbre:

“The data import process has grown a little since earlier releases. In the past, when data import would fail, it would rarely provide any indication of where the problem exists. In the recent releases (8 and above), this process has improved but not much. Over time, I believe this process will continue to mature.

Multiple BU Setup feature is missing, and Leads and Opportunities Forms should be versatile as per the various Sales Processes.”

Microsoft Dynamics CRM

Question: What are Microsoft Dynamics CRM’s Most Valuable Features?

Answer:

Shaik Ishaq:

MS Dynamics CRM 2015 release has many exciting features.

Following are a couple of my favorite features in this update.

  1. Search
  2. Mobile Sales

There are many other exciting features in MS Dynamics CRM 2015 version, promising outstanding customer experiences.”

Question: Where do you see Room for Improvement in Microsoft Dynamics CRM?

Answer:

Shaik Ishaq:

Enhancing mobile usage of the CRM to other vertical would be good. I believe the MS Dynamics CRM app is a great experience to the sales people. With the mobile app, we can nurture with leads, opportunities, and accounts. Although I was looking to get reports, view of all the dashboards and other modules (Settings and Service).

What else do users discuss in their Enterprise CRM reviews?

Read our full collection of Enterprise CRM reviews on IT Central Station.

Orlee Gillis

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