Application Performance Management Tools: What Real Users Are Saying

When it comes to enterprise tech professionals using Application Performance Management tools, what are their top suggestions and points of feedback for other users?

In this collection of APM reviews, we’ve handpicked the most useful review topics that will shed insight on the top solutions in today’s enterprise tech market.

CA APM

“How Has Using CA APM Improved Your Organization?”

Jadieep Singh Sra, Consultant:

“In our organization, the critical applications are being monitored with thresholds set for any malfunctioning through Application Performance Management. Also, we have configured Dashboards which display any deviation of the application from normal…Overall the Tools helps to detect any issue emerging with in-depth analysis available for the resolution through APM components.”

Manish A. Parikh, ESM Engineer:

“APM is a new culture here so we are working with customers in getting them introduced to the product. We want to show them how Deep Dive provided by APM can help them with DevOps lifecycle as well as proactive monitoring…Will continue to show customers the usefulness of this tool and how they can use it to generate reports on their app performance as well as the service it provides…”

“Where Do you See Room for Improvement in CA APM?”

Mike Miller, Principal Analyst at a Communications Service Provider:

“I think as we’re all moving forward to automated deployments, it’d be nice to have that out-of-the-box with this product. Also, scaling it, the data nodes writing automatically would be a very nice feature.”

Ryan Combe, Data Analyst:

“I’d like some simpler dashboards; some easier reporting. Everything looks a little too technical. To show our executives, it needs to look a little nicer.”

AppDynamics APM

“How Has Using AppDynamics APM Improved Your Organization?”

Sid Roy, VP Operations and Client Support:

“We are a services organization, so we use AppDynamics with our customers. It has allowed us to expand our footprint in the application management business with virtually all of our major accounts…We have a new value proposition for our customers- enhanced visibility, enhanced stability, and we can reduce our costs to them because our cost structure is reduced by using AppDynamics.”

Gustin Eaton, Application Support Lead:

“Once we got AppDynamics, we could see that this part of the application is where the issue is. When they’re trying to process these certain files, something’s wrong in this sector. We may still have to reboot the servers to get the customers up and running immediately, but then we can circle back around that day and address the actual issue.”

“Where Do you See Room for Improvement in AppDynamics APM?”

David A. Wheeler, Production Operations SysAdmin:

“The product has a pretty diverse metrics browser, but I’d like to see better out-of-the-box visual reporting so that we can roll this up to management. I have no doubt that will be improved in the next release.”

Louay Chamma, Operations Project Manager:

“The business transaction limit. We didn’t even know (about it), but when we encountered that, a lot of business transactions were actually being lost because they couldn’t be captured anymore. Again, we’re making tweaks to the system and constantly learning about it. It’s a very complex application, and requires almost a full-time person to be in there working on it all the time.”

HPE AppPulse Suite

“How Has Using HPE AppPulse Suite Improved Your Organization?”

ProjectMngr1948, Manager of Smart Services:

“It has proactively reduced the number of crashes, hence I know before the issue actually happens. I do carry out the testing during QA and pre-production environment.”

Leonard Tocco, Supervisor Infrastructure:

“We use AppPulse to look at two of our most important applications. Our contact centers that take calls from our customers, and our website that our customers use to pay bills online, etc…We’ve been able to find misconfigured network segments, we’ve been able to find data we’ve never had before…and customer portals that we probably would not have found on our own without AppPulse.”

“Where Do you See Room for Improvement in HPE AppPulse Suite?”

Jisela Hernandez Suastes, Subaddress Production Management:

“Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views.”

Joe Rolfes, Application Development Specialist Lead:

“Right now you can schedule downtime on a one-off basis. I’d like to be able to schedule application downtime if I know the application I’m monitoring is going to be down, and the one I’m responsible for needs to go down every night for a scheduled recycle. I have to schedule it manually everyday, but I would love to say, “Every night at 2:00 in the morning it’s going to be down, so don’t monitor it for an hour.” This would prevent false positives saying that the application’s down.”

Dynatrace

“How Has Using Dynatrace Improved Your Organization?”

Randall Hinds, Program Manager:

“We isolated to root cause on multiple occasions, identified performance bottlenecks in load balanced app infra, and delivered unparalleled usage and performance reporting for newly designed applications.”

SysAdmin9707, Systems Administrator III:

Dynatrace facilitates great live performance monitoring, allowing us to easily and visually detect problems before they become a large impact issue to the business. It is not uncommon to detect and quickly use various drill down options such as PurePath to quickly identify and provide initial analysis on problems.”

“Where Do you See Room for Improvement in Dynatrace?”

Randall Hinds, Program Manager:

“Decodes on less used/popular protocols are available, but they should be included.  Additional investment should not be required.”

SysAdmin9707, Systems Administrator III:

  • “Either use fewer system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data.
  • More flexibility with refresh times.
  • More UI options.”

Read what other users at IT Central Station discuss in their APM reviews.

New Reviews for 2017: Application Performance Management (APM) Solutions Roundup

In IT Central Station’s user community, 9822 users follow the Application Performance Management (APM) Solutions category. Users in our community have already contributed new reviews for Application Performance Management (APM) Solutions in 2017 for CA APM: AppDynamics, New Relic, HPE AppPulse Suite, Avada Software Infrared 360, SolarWinds Server and Application Monitor, and CA App Synthetic Monitor. Users discuss the valuable features of the solutions that they use, as well as where they see room for improvement.

apm reviews

CA APM- New 2017 User Reviews

Valuable Features

Praveen Pathi writes that “The extensive monitoring alert gave the ability to act quickly before an outage happens.”

Mike Miller agrees, noting that “Suddenly, we were able to evaluate based off how code was being traced. In one incident, it saved us 18 hours in finding the actual problem in the logic for that application once we had a problem.”

Max Lukovsky shares that “It helped us with number of challenges we faced in the past. It prevented a lot of downtime and a lot of outages with the Java side of the house.”

Room For Improvement

Nonetheless, Felix Mendes Sutarelli comments that “The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we cannot extract the information of the tool through reports.”

An IT Technical Integrator Level IV at a financial services firm adds “The dashboard tools need a significant update in terms of the widgets that are available, usability, and ability to modify how data points are labeled.”

An IT Leader at a financial services firm further points out “The solution is technically scalable, but it is very expensive for our business. This is a problem for scalability.”

AppDynamics- New 2017 User Reviews

Valuable Features

Shaun Dolan’s review of AppDynamics APM Solution highlights the “Root cause analysis of issues in real time when they happen, alerted upon within moments of identification.”

According to Gustin Eaton, “The most valuable feature is the live reporting on what’s going on in our system: Are all of our transactions going smoothly? Are we having a bottleneck somewhere? The benefits are less man hours, less downtime, and faster resolutions.”

Karim Djaafar notes:

  • The “stacktrace” exceptions that are well detailed
  • The ability to see the history of executions
  • The intuitiveness of the product to analyse metrics

Room For Improvement

Jack Mignosa shares “Things I struggled with most were the visual widgets in dashboards. I feel like there could have been more online guidance.”

Gaute Holmin writes “The biggest room for improvement is related to maintenance of the solution. A centralized upgrade of agents is sorely missed.”

Himanshu Jain adds “Nowadays, CI is very much in demand and because of that, Docker compatibility is increasing. However, to install AppDynamics on Docker is still a challenge.”

New Relic

Valuable Features

Devops Engineer at a Tech Company lists a number of valuable features to the New Relic APM Solution, writing “New Relic was very easy to deploy and had minimal impact on our environments. Visibility was near-total out of the box and support was extremely helpful in adding the missing instrumentation into the product.”

HPE AppPulse Suite- New User Reviews 2017

Valuable Features

Manager Smart Services at Roads and Transport Authority reviews the HPE AppPulse Suite APM Solution, noting that “It has a lot of value for us. It gave us a lot of customer insight such as understanding the customer needs and their issues.”

Room For Improvement

However, Manager Smart Services also points out that “Since it is a premature product, one of the things that they could improve is to provide faster access to the solution.”

Avada Software Infrared 360- New User Reviews 2017

Valuable Features

Brad Rogers comments that “The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities.”

Room For Improvement

But Rogers adds that “The interface just needs to keep improving to where it looks more and more like other applications. Then, when new users come in, it’s not as hard for them to learn and navigate around the environment.”

SolarWinds Server and Application Monitor- New User Reviews 2017

Valuable Features

Jacob Houg’s review of the SolarWinds Server And Application Monitor notes that it “Provides a simple way to get very in-depth monitoring configured for our most popular applications.”

Room For Improvement

Houg still sees room for improvement in “Mapping interactions between systems.”

CA App Synthetic Monitor

Valuable Features

AdvisorA36Ae highlights these valuable features to the CA App Synthetic Monitor APM Solution:

  • Historical measurement
  • Availability statistics.

Room For Improvement

Nonetheless, AdvisorA36ae sees room for improvement:

  • Ability to delegate and limit functionality
  • Allow certain people to only see certain data.

Read more new user reviews for Application Performance Management (APM) Solutions on IT Central Station here.

Top APM Tools

Application Performance Management (APM) is a way for companies to monitor and manage their software applications and performance. It is a critical function managed by DevOps, IT operations, application teams, developers, support teams, business managers, and other application professionals.

Here at IT Central Station, we offer a crowdsourced platform that allows real users to share their opinions about tech products with the rest of the enterprise tech community. We have compiled over 70,000 views of the top APM tools by real users in the past year and analyzed their trends in the infographic below. All of our data is based on actual behavior of real users researching and comparing APM vendors on IT Central Station.

See all APM reviews here.

Top-APM-Software-2015-ITCentralStation-02

The most compared APM solutions for the first half of the year was CA APM v. New Relic with 774 comparisons by real users, while the most compared for the second half of the year was Appdynamics v. Dynatrace with 730. The most compared APM solutions of all of 2014 were Dynatrace v. New Relic, with over 1,127 comparisons on IT Central Station.

If you have any questions regarding our research or would like to read our reviews, please visit our APM section on IT Central Station at http://www.itcentralstation.com/category/application-performance-management.

Want to learn more about the top APM solutions on the market? Watch our recorded PeerPanel Webinar – APM Solutions: A User Perspective Roundtable.

Download our infographic in PDF format.

Embed our infographic on your site:

<img src=”http://blog.itcentralstation.com/wp-content/uploads/2014/12/Top-APM-Software-2015-ITCentralStation-01.png” alt=”Top APM Tools &#8211; 2015 Edition – An Infographic from Enterprise Tech Central” width=”100%” class=”infographic_embedder” /><p class=”infographic_attr”>Embedded from <a href=”http://blog.itcentralstation.com/top-apm-tools-2015/” target=”_blank”>Enterprise Tech Central</a></p>

Why DevOps Needs a Friend – Adopting APM When Performance Matters

Today’s guest blogger is Larry Dragich. Larry is the Director of Customer Experience Management at The Auto Club Group and an Expert Reviewer on IT Central Station. He has written extensively about APM and runs the APM Strategies group on LinkedIn.

As enterprises embrace the DevOps philosophy, and the coalescence of the Development and Operations continues, I foresee the conditions ripening to foster innovative methods of making application performance better and code deployments smoother. To me, the argument that system monitoring is just a “nice to have” and not really a core requirement for operational readiness dissipates quickly when a critical application goes down with no warning.

Why DevOps Needs a Friend

Why DevOps Needs a Friend

Application Performance Management (APM) has been bred with all the right elements to give us the insights we need to see the health of our applications. Similar to your most trusted watch dog, it alerts us to anomalies when events occur, providing awareness to the environment that only they can observe.

This is where APM can bridge the gap between Development and Operations, supporting the entire application lifecycle. There are certain APM principles that weave themselves in and through the DevOps philosophy that create a fabric of continuous improvement. The end-user-experience (EUE) is one of these threads, becoming the yardstick by which to measure application performance.

Development and Operations view APM in a slightly different light, largely because it is a concept that consists of multiple complementary approaches for addressing issues surrounding application performance. Understanding the different requirements for Development and Operations is one of the key elements needed for APM adoption to take off in both areas.

It is not necessarily the number of features or technical stamina of each monitoring tool to process large volumes of data that will make an APM implementation successful; it’s the choices you make in putting them together, creating an amplified feedback loop between Development and Operations (one of the core tenets of DevOps).

For more tips, and for further insight, click here for the full article.

Go to IT Central Station to read real users reviews of APM solutions including AppDynamics, Fluke Networks, CA, Dell and others.

The Best of the Best for 2013—Enterprise Vendor Reviews!

This year’s “Best of the Best” for IT Central Station are the 100’s and 1000’s of enterprise vendor reviews that provide in-depth and head-to-head competitive analysis that leads people to better IT decision making. Yup. More is more in this case.Enterprise Vendors

Think about IT (pun intended). The more peer IT users and decision makers get involved in the premier Yelp for Enterprise IT—as stated in the Wall Street Journal and through the latest sources for IT go-to information—the more the information becomes actionable as a source to vet for buyers of IT and also for analysts, consultants, and vendors who want to cross-correlate what they’ve been hearing.

These reviews are the heartbeat, bread and butter, brains, core, and—you know what we mean—the whole reason you’re even here checking out this post.

Best of 2013 for the Blog

Although reviews are the most important, let’s take a moment to acknowledge blog posts and thought leader posts from guest bloggers.  First, check out the most popular head-to-head post on the blog: Enterprise Vendor Boxing Match—Microsoft vs Tableau

Other popular posts include a real user’s perspective on network performance monitoring in a guest blog from Eric Evans, who is one of IT Central Station’s Expert Reviewers: Inspect What You Expect: The Importance of Monitoring

Eric is a Senior Information Systems and Technology Manager at the 6th Marine Regiment Head Quarters. Click here if you would like to be one of IT Central Station’s guest bloggers.

What about this one that provides a run down of Prioritizing Gartner’s APM Model – The APM Conceptual Framework? This one was posted by Larry Dragich, Director of Enterprise Application Services at The Auto Club Group and who is also an Expert Reviewers on IT Central Station.

Most Popular Guest Blogs

Speaking of guest bloggers, this year’s most popular guest blog is by Fernando Bustillo. He is a Business Intelligence and Data Warehouse expert and has experience working with SAP Business Objects, Oracle, Teradata and other enterprise solutions. Here’s the post: How to Successfully Manage BI Dashboard Projects

Second runner up goes to Fabrizio Volpe.  Fabrizio is an experienced network architect and was awarded the MVP Directory Services Award by Microsoft in 2011 and 2012. He is also the author of Microsoft Forefront UAG Mobile Configuration Starter by Packt Publishing and is an Expert Reviewer on IT Central Station. Here’s the post: Lync 2013 High Availability

Third runner up goes to Robert Goodman. Robert is one of our BI Experts on IT Central Station and recently posted about Real-time Data Collaboration with QlikView. He is the Director of Business Intelligence & Analytics at Georgetown University and has worked with government organizations, higher education institutions, K-12 school districts, NGO’s and commercial entities. Here’s the post: Warning Signs That You Need Better Business Intelligence

Let’s throw in one goodie. This popular post provides access to a: free BI Report

There you have it, the run down from IT Central Station. Happy Holidays and a new Year of lots of great reviews, insights, connections, collaborations, guest blogging, and great IT decision making!

APM Convergence: Monitoring vs. Management

Today’s guest blogger is Larry Dragich. Larry is the Director of Enterprise Application Services at The Auto Club Group and an Expert Reviewer on IT Central Station. He has written extensively about APM and runs the APM Strategies group on LinkedIn. Contact us if you would like to be one of our guest bloggers. Larry D

APM is entering into a period of intense competition of technology and strategy with a multiplicity of vendors and viewpoints. While the nomenclature used within its space has five distinct dimensions that elucidate its meaning, the very acronym of APM is in question: Application Performance … Monitoring vs. Management.

It’s strange to think that we would not normally use monitoring & management synonymously but when used in the APM vernacular they seem to be interchangeable. This may be a visceral response, but I see the APM idiom converging on itself and becoming a matter of expectations vs. aspirations.

Application Performance Monitoring is the expectation of the tool sets themselves and the “how-to’s” to implement them.  Gartner provides five dimensions that describe these technologies which are not meant to be so “prescriptive” as much as they are “descriptive”.

Application Performance Management is the aspiration of what we want the APM space to become. It is the umbrella over the other disciplines (e.g. enterprise monitoring, performance analysis, system modeling, and capacity planning).

To illustrate this concept consider The Principles of APM which gives you a blueprint of the high-level elements to include when implementing an APM solution. Each element goes deep as a broad category, and each category encompasses specific monitoring tools that support the end-user-experience (EUE).

APMconvergence

The EUE is at the heart of it all, and has become the focal point that allows us to make the connection to the business and speak to them in a language that they can appreciate. Understandably, the technology overlap across the elements can leave even the savviest IT leader perplexed about APM and what it means.

Application Performance Management has the potential to become an IT discipline, however the overall concepts outlined here need to penetrate deeper into the IT culture in order for this to emerge as a discipline. Just as the ground will heave in a winter frost and then relinquish its state during the spring thaw, so will the monitoring technologies expand and converge as the market demands and new ideas are born.

No matter where you believe APM’s heritage has come from (e.g. BSM, BTM, NPM, etc.); monitoring and management will both have their roles to play in the APM journey. APM is the translation of IT metrics into business meaning (value). How that is actually accomplished however, is another story…

Conclusion:

It’s important to consider that APM is more than just an acronym but a journey, a movement, a new way of thinking, and a new frame of reference that is stitching together business value with IT metrics. APM is promising to become the conduit that helps IT cross the chasm of “an expense to be squeezed,” and land as a true business partner providing value.

Related Links:

For more information on the basic Principles of APM and how it can be applied to any monitoring initiative or strategic discussion about application performance refer to webcast on BrightTALK.com:  Solving the Performance Puzzle: A Simple APM Methodology.

 

Visit the APM page on IT Central Station to read reviews of HP, Oracle, Riverbed, New Relic and other APM solutions. Have experience with an APM solution? Share your experiences with the community by posting a quick review today!

The Weekly Roundup – Application Performance Management Review Part 3

This week’s roundup is the last in a three-part series on application performance management solutions. There are so many solutions on the market and it’s hard to know which is best for your organization. For this final roundup, let’s see what our real users are saying about APM solutions from Nastel Technologies, CA, New Relic, and Microsoft. Here are a few highlights direct from IT Central Station users:

AutoPilot from Nastel Technologies was given 4 stars by Ralph A. Duminguez, VP for Architecture from a financial services firm. He says: “Vendor and products are dynamic and client driven”. It was also given 4 stars by director1265, IT director for a financial services firm. He says: “Flexible environment and rich features. Handles multiple middleware products”. User Manish, an IT administrator for a financial services firm, gave it 5 stars saying: “Very simple to use – a useful tool!”.

weekly-roundup

Wily Intrascope from CA was given 4 stars by infra207,  an infrastructure expert at a technology services company. He says: “Excellent for APM, but it’s bit more expensive than other products in market”.

New Relic was given 3 stars by FrancisM, a data center head for a university. He says: “Great monitoring product. Potential privacy and security issues but the cons might just be too tempting not to try it.” It was given 5 stars though by fxober, a data center expert for a software vendor. He says: “Unique model, ultra-modern product”.

Finally, System Center Operations Manager from Microsoft got 3 reviews from EricL, an infrastructure expert for an insurance company. He says: “Good for Microsoft-centric environments”. It was given 4 stars by mgrops219, an operations manager for an outsourcing company. He says: “Expensive, but delivers what we need!”.

Dozens of real users have written reviews about the application performance management solutions they use every day. IT Central Station guarantees that all reviews are 100% genuine. We protect the privacy of the user community – we validate that the reviewers are real users of the products so that users can say what they really think and be heard!

Click here to see what else people are saying about APM solutions and share your thoughts.

If you haven’t already, sign up with IT Central Station, browse reviews, follow your favorite products, or write a review of your own!

IT Central Station covers a gamut of technology products and services that are used every day to power the business of Fortune 1000 and Global 2000 enterprises.

The Weekly Roundup – Application Performance Management Part 2

This week’s roundup is the second in a series on application performance management solutions used by IT operations, applications teams and DevOps professionals. There are so many solutions on the market and it’s hard to know which is best for your organization. For part 2, let’s see what our real users are saying about APM solutions from INETCO, Riverbed, Compuware, Oracle, and Precise Software. Here are a few highlights direct from IT Central Station users:

INETCO Insightweekly-roundup was given 5 stars by our user managing5115, CEO for a financial services firm. He says: “Allows for multi-hop monitoring and investigation. It gives us enhanced app monitoring”.

AppResponse Xpert from Riverbed was given 5 stars by Henry Steinhauer, an engineer for a technology services company. He says: “Perfect for seeing the impact of SOA and complex applications”. It was also given 5 stars by PerformanceGuy, owner of a technology services company. He says: “Excellent for strategic metrics and as a troubleshooting/analysis tool, but needs better integration with AppInternals Xpert”. It was given only 4 stars however by network274, a networking and communications expert from a technology services company. He says: “Flexible and feature-rich, but support cases often require escalation to R&D”.

dynaTrace  RUM from Compuware was given 4 stars by engnr224, an engineer for a retailer. He says: “good tool for troubleshooting our website”. It was given 5 stars though by our user ops218, an operations expert for a technology services company. He says: “Fantastic Product!”

Oracle Enterprise Manager was given 5 stars by imran_sh, a DBA manager for a technology services company. He says: “Provides complete integrated solutions to achieve the level of business service quality”. It was given 4 stars by ecom339, an ecommerce expert for a software research and development company who says: “It is about best service levels for traditional and cloud applications through business-driven application management”.

Precise Software was given 5 stars by Cliff Z, an operations senior manager for a retailer. He says: “Simple to use but incredibly powerful”. It was only given 4 stars though by Avi Adler, a DBA manager for a travel company, even if he says: “I like it”.

Dozens of real users have written reviews about the application performance management solutions they use every day. IT Central Station guarantees that all reviews are 100% genuine. We protect the privacy of the user community – we validate that the reviewers are real users of the products so that users can say what they really think and be heard!

Click here to see what else people are saying about APM solutions and share your thoughts.

If you haven’t already, sign up with IT Central Station, browse reviews, follow your favorite products, or write a review of your own!

IT Central Station covers a gamut of technology products and services that are used every day to power the business of Fortune 1000 and Global 2000 enterprises.

 

 

The Weekly Roundup – Application Performance Management Reviews (Part 1)

This week’s roundup is the first a two-part series, and explores application performance management solutions. There are so many solutions on the market and it’s hard to know which is best for your organization. For part 1, let’s see what our real users are saying about application performance management solutions from Catchpoint, Compuware, HP, Progress, AppNeta and Dell. Here are a few highlights direct from IT Central Station users:

Catchpoint was given 5 stars by Jonathan Klein, Developer at a media company. He says: “Easy to use, full of features, outstanding support”.

weekly-roundup

Gomez from Compuware was given 5 stars by mgrops219, operations manager for an outsourcing company. He says: “Lots of possibilities”.

Diagnostics from HP was given 4 stars by Ravi Suvvari, project manager at a technology services company. He says: “Very good for transaction level monitoring, but expensive and HP needs better support and training”.

Actional from Progress was given 4 stars by TestLead369, a testing and quality assurance staff from a technology company. He says: “Decent tool, needs additional integration with automation tool”.

AppNeta was given 3 stars by Aaron Leskiw, and networking and communications expert from a technology consulting firm. He says: “AppNeta’s PathView Cloud provides agent-less end-to-end network monitoring”.

Foglight from Dell was given 2 stars by EricL, infrastructure expert at an insurance company. He says: “Cost effective APM, but complicated and confusing”.

Dozens of real users have written reviews about the application performance management solutions they use every day.

Click here to see what else people are saying about application performance management solutions and share your thoughts. IT Central Station guarantees that all reviews are 100% genuine. We protect the privacy of the user community – we validate that the reviewers are real users of the products so that users can say what they really think and be heard!

If you haven’t already, sign up with IT Central Station, browse reviews, follow your favorite products, or write a review of your own!

IT Central Station covers a gamut of technology products and services that are used every day to power the business of Fortune 1000 and Global 2000 enterprises.