Pega, Bizagi, IBM, Oracle: The Role BPM Plays in the Business World Today

With the new wave of technologies sweeping over the world, businesses everywhere are standing by waiting to see what the next innovation will be to deliver them from the industry angst that swarms a company daily.

Pega

BPM

Without contest, the winner will be the business process management or modeling technology that is constantly being rolled out. If you are unfamiliar with the terminology, then your business probably needs one of these services more than most, but before you can see who is who in the market, you’ll first have to learn when and why companies need BPM solutions.

What is BPM?

At a very rudimentary level, business process management tools (BPM) take the needs of a specific organization and formats the business processes into a beautiful and synchronized system that is solely focused on that goal. While many tools may already do some of the tasks that are attributed as assets of BPM, none will be able to single-handedly delegate, manage, and maintain the entire system as a BPM tool can.

This type of processing solution can manage documents, organize personnel accounts, monitor access, and handle all the work overflow that your company can throw at it simultaneously, without getting bogged down by the workload.

Why Use BPM?

The main reason that a company would and should begin using a BPM solution is that there is a lag in the production process. The majority of organizations are adversely affected by time delays in many of their programs, whether it be inventory updates, payment transactions, or bug fixes; BPM is the natural solution to help companies to clean out their problem areas and create a smoother, faster, and more efficient processing atmosphere.

There are additional reasons that a business would consider using one of these solutions, including:

  • The need to automate several processes throughout a large network.
  • Increase the efficiency of the task force by providing more accurate and consistent results provided by an automated system.
  • Collect and analyze data with unprecedented speed.
  • As a tool for recording necessary information that is relevant to the company across the board or within specific areas or departments.
  • Managing and monitoring the current position of current assignments.
  • Switching from one process to another on a consistent basis.

Some BPM solutions that are worth considering are Bizagi, BPMS Enterprise Edition, Pega and IBM Business Process Manager. You can read reviews by real users of each of these and other BPM products at IT Central Station and Become a part of the “Yelp for Enterprise,” as referred to by the Wall Street Journal.

Have experience with a BPM solution? If you haven’t already, sign up with IT Central Station and share your experiences with the community by posting a quick comment today!

The not-so-silent majority: How we built our online BPM community

This week’s guest blog post is by Vasileios Kospanos. Vasileios is a Senior Marketing Executive at Bizagi.  If you haven’t already, check out the real user 5-star reviews of Bizagi here on IT Central Station.

I was particularly interested to read a post earlier this year by IT Central Station’s CEO Russell Rothstein. His blog post, ‘Listening to the Silent Majority’ made the interesting point that the overwhelming majority (90%) of individuals within enterprise technology circles fail to effectively convey their feelings about the products they use.suite_ft_quality

For many of us, this may strike a chord: as an end user of other enterprise products & services, engaging with a faceless corporate – however proficient our social media expertise – may seem like a lot of hard work… and for what?

So how can we engage this 90% and give them a voice?

As Russell has previously shown, it’s all about providing the tools, the support and ultimately, the end user value. At Bizagi, we rely on recommendations – take them away, and we have no business!

And like IT Central Station, make sure you give your customer something worth having: even better, go beyond their expectations. If you want people to rave about your products, then under-promise and over-deliver.

In our case, it’s our freemium model – not only can you get Bizagi software for free (2.5 million downloads and counting) there’s none of the usual caveats: no time limits, no restriction on user numbers, no notable feature limitations. The ‘what’s in it for me’ is quite obvious, but we think there’s more for the Community than some snazzy BPM modeling software – however good we think it is.

Bizagi provides a platform where the Community can openly share their user experience, exchange hints and tips, even develop and swap BPM apps – all of which adds up to benefits on both sides, says Jolanta Pilecka, CMO for Bizagi:

“It’s a two-way thing: the better your product is, the more your customers will recommend you and the more you can spend making that product better. Over 25% of our revenue gets reinvested in R&D – in striking contrast to the single-digit industry average.”

Our final takeaway: once you’ve got your customer, don’t neglect them: make them excited to be part of your brand. Our #FlyMeBizagi competition, which allows community members to gain points in exchange for more software referrals, has already seen our customers engage in healthy competition. We can’t wait to tell one of our users that they’ll be flying to Brazil for this summer’s FIFA World Cup.

Last week, Bizagi was named in the Top Red Herring Europe 2014 Business award winners list. We were delighted to see our ‘incredibly loyal customers’ and ‘impressive user community’ mentioned as reasons for making the cut.

So for all customers reading this article: this one’s for you!