Cloud Monitoring Reviews: What Real Users are Saying

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What do real users in the enterprise tech community say about Cloud Monitoring solutions?

This week’s blog post looks at the most useful Cloud Monitoring reviews from IT Central Station. Users discuss which features they’ve found most valuable, how their organization has improved as a result, and where they hope to see room for improvement.

SolarWinds NPM

Valuable Features

A new feature has now been included called NetPath” shares Christopher Good. Good explains that “This allows you to see the status of a path all the way to an endpoint, even through the internet. This is awesome!”

He adds that he likes “having the ability to add custom pollers for anything. I also like how SolarWinds is integrating all of their products together so you don’t have to go different places to get to each monitoring solution.”

Improvements to My Organization

Joshua Biggley shares that “In a few short years, SolarWinds has empowered us to provide robust infrastructure monitoring, including a converged view of our servers, both the physical and virtual servers, and the storage and application environments.”

Room for Improvement

More granular permissions! I’d like to see a role-based system where you can granularly apply permissions for administrative tasks and be able to assign these roles to people” writes Craig Norborg.

Norborg then explains that “Just because you need to edit a node doesn’t mean you should have full admin permissions!”

CA Unified Infrastructure Management

Valuable Features

“The most valuable feature for us”, writes Zafir Yousaf, are the way it brings silo products together that we’ve invested in over the years, and it allows us to consolidate our views for our customers.

We started off with standard infrastructure – networks, switches, routers, firewalls – but as we’ve grown, our proposition has been able to expand to the cloud, internet of things, and big data. Although we don’t use all of those capabilities from it today, the key thing for us is, we know it’s flexible enough to do that.”

Improvements to My Organization

“It’s provided us an opportunity to have visualization and insight into some applications that we haven’t had before” shares Andrew Armstrong.

“A lot of the applications in the past did not have Citrix monitoring capability, which this has, or VDI monitoring capability…a lot of our critical applications run on the Citrix platform and, in the past, we just haven’t had any visibility into how those applications were performing.”

Room for Improvement

“I would like to see further consolidation of the tools from a deployment point of view”, writes Zafir Yousaf. For Yousaf, this would mean being “more modular; drag and drop; being able to have a commercial model that also lends itself well with what we’re trying to achieve for our customers.”


Valuable Features

It has several features”, writes Abdul-Bari Khan, naming “the ones most valuable to us” to be:

  • “Basic Network monitoring;
  • Reporting (performance metrics, third-party data, status maps, device configuration, etc.);
  • Scalability (monitor devices and metrics, and maintain speed); and
  • It’s Linux-based.”

Improvements to My Organization

Given the ease of access to the information in a few clicks, the user base of the product has increased tremendously”, writes Amarnath Palaniswamy, describing that “As the word of mouth spread, the increased reachability of this for the performance reporting space within our organization increased.”

Room for Improvement

Akash Tyagi writes:

This is my favorite part of a review, so I am providing many ways to improve the product:

  • Application session tracking.
  • Improve virtual appliance scalability.
  • Dashboard and report delivery.

Integration with service management (ServiceNow, Remedy) should be an out-of-the-box API.

Opsview Enterprise

Valuable Features

SystemAdmi381 shares that “There are several valuable features for us, including ease of configuration of monitoring of new hosts/services, worker redundancy, and load balancing, and the fact that it’s compatible with the plethora of existing Nagios plugins available on the web.”

Improvements to My Organization

We’ve improved greatly,” writes Oscar Alberto Hernández. Hernandez shares that “We previously used another monitoring system, and although it was good as we were able to receive statuses on several hosts, our growth has been exponential the past four years.

Because we’ve been able to use our monitoring system, it’s helped us to stabilize and make sure that every single network item that we add is properly monitored.”

Room for Improvement

Opsview lacks few features”, states Wayne Viljoen. He describes that “All of the areas we listed for improvement were implemented in version 5. Nonetheless, if it were to become more than a super monitoring tool, I would wish for an integrated CMDB and call-logging module to create a standalone integrated IT Service Management system out of it. It has the potential!“


Valuable Features

There are a large number of very valuable features within ScienceLogic, the most impressive feature is the event management capabilities”, writes Jason Keck.

Keck explains that With the ability to create custom events administrators can dial in monitoring and really customize events for specific devices or applications that help ensure you are on top of issues and stabilizing your environment.”

Improvements to My Organization

Arthur Panos writes that “ScienceLogic has helped us to create a structural view of our infrastructure and applications that also details trending usage. Correlating the usage with logged events is useful in troubleshooting and knowledge creation.”

Room for Improvement

Kalani_Silva discusses ScienceLogic’s UI features:

For me, the UI lays out very logically, then again I use it every day, but for many of our users navigating the UI gets confusing quickly and before long the user gets lost and frustrated and they give up.

The UI for any end-user facing systems needs to welcome all walks of life, EM7 at present (I know they are working on the UI currently) is really geared to the end users who are professional engineers not necessarily the weekender admin – which if you are professional engineer you’re going to feel right at home.”


Valuable Features

“The ability to view into third party networks for visibility as to problem areas that are often outside the prevue of a standard network analysis tool”, explains Tyler Dunphy. Also,” he adds, “the ability to utilize FlowView to capture and analyze packet flow from source to destination has been a significant asset to our troubleshooting and remediation solutions.”

Improvements to My Organization

Erik Boyer shares that “The ability to quickly diagnose issues with proof for a “path” in the network has been critical. It has reduced our MTTR and allows us to make decisions faster on how to correct the problem.”

Room for Improvement

MandeepSingh “would like to see the following improvements in accessibility:

  • The ability to see the details concerning incidents and their reasons right on the graph.
  • The ability to open those events right from the graph.
  • The ability to see the applications being used at that time.”

Valuable Features

Troy Muncy writes that “The dashboard display for all of the alerts and monitoring data is a great approach to creating an NOC, because the info is so upfront and easily digestible.

Basically, it provides at-a-glance problem detection. Coupling this with the ability to run VB script, PowerShell, bash, et al. from the collector itself, can make for situations where you can automatically remediate errors as they come up.”

Improvements to My Organization

Brandon Myers shares that We have our trending and forecasting of any type of statistics we can pull out of the system for every type of device and technology we put into it.

It’s a platform that allows us to put custom business requirements into the system, so we are able to pull information out of databases or other business-proof applications, and present the data in a dashboard that is useful.”

Room for Improvement

The portfolio of pre-packaged services that LogicMonitor can monitor does not seem to be expanding very quickly”, writes ChadCampbell, explaining that “there isn’t a quick or easy way for self-service expansion without the same amount of development that would be required for an on-prem solution like Nagios.

They are also in the process of transitioning from an RPC API to a RESTful API, and the functionality on both is limited.”

Read more Cloud Monitoring reviews on IT Central Station.


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