Q&A roundup: Continuous Vulnerability Scanning, IT Help Desks and Enterprise Data Analytics Platforms

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It’s always great to see members of the IT Central Station community dedicating some time to helping other users by answering questions posted on our site.

This past week, the Q&A topics included (among others) opinions about the necessity of continuous vulnerability scanning, tips for setting up an IT help desk, and enterprise data analytics platforms. Here’s a snapshot of some of the answers that our IT Central Station members shared:

What are the benefits of continuous scanning for vulnerability management?

In answering this question, users reflected on why continuous vulnerability scanning is needed, and whether there are benefits to this approach.

George Fyffe, a Top 20 contributor, noted, “The old days of keeping patches updated are largely gone with our move to the Public Cloud. It’s far more likely that issues will appear from the customer’s side of things. So continuous scanning for Inventory changes, for vulnerabilities, for misconfigurations… is absolutely essential in my view.” Another user echoed this, saying, “Because the technology landscape is constantly changing, the threat landscape is also constantly changing, and we as humans can’t be perfect, continuous vulnerability scanning is a must”.

Vladimir Jirasek, a Top 10 contributor, made an important comment regarding continuous scanning: “There are clear advantages in obtaining vulnerability information very frequently (i.e. almost continually) and this is best done with an agent-based solution. That said, there is no point in doing continuous scanning if the process cannot handle the data in the same cadence.”

What enterprise data analytics platform has the most powerful data visualization capabilities?

Users recommended a variety of Data Analytics tools, including Power BI, Qlikview, Tableau, Cambridge Intelligence KeyLines, Qlik Sense, and Looker.  

Before making tool recommendations, Gavin Robertson noted that before choosing a tool you “need to address basic data issues, e.g., quality, standardization and security, and MDM first, to obtain meaningful data visualization and single entity views, e.g., customer, patient and product.” He notes that, “Power BI, QlikView and Tableau are excellent standard data visualization tools. Cambridge Intelligence’s KeyLines is an excellent interactive graph visualization tool.”

Jorge Barroso, a top 5 contributor on the OpenStack leaderboard recommends Power BI, and says, “It shows very good visualization graphs that allow to create many dashboards easily and connect with many data sources”. 

Willie Jacobs, a Top 20 user, recommends QlikSense, and says, “QlikSense gives us the ability to visualize our data in various ways from simple bar and line charts or combined to scatter plots, mekko charts, funnel chart, pie charts, gauge charts and KPI items. Visualization options include table and pivot table that can be utilized to display detailed data. Visualizations also include a map chart that can be used to visualize various map layers to display movement, density, area and points. This has been extremely valuable being from a logistics company.”

What are some tips for setting up and running an effective and efficient IT help desk?

There were some great tips from our community on how to run an effective IT Help Desk, as well as recommendations for solutions. Tool recommendations included SysAid, GLPI Ticket, HPSM (now Micro Focus Service Manager), ServiceNow and JIRA.  

Cheryl Sobkow, A Top 5 Contributor, who is on the leaderboard for Help Desk Software and IT Service Management (ITSM), says, “The tool that you use should have the functions that are important to your organization.  In looking at tools, my recommendation is to seek a tool that has most or all of what you are looking for as part of their base package; that way, you avoid having to add on a bunch of extra costs.” Cheryl notes that they chose SysAid, “because if offered the modules that we needed within the base package” and “it provided critical functions with the right level of complexity and integration.”

Vadim Tomkevich, a Top 20 contributor, notes, “Setting up and running the IT help desk you most probably think about their ability to receive and route tickets in an efficient way.” and lists a number of functions and aspects to keep in mind when choosing a solution, such as smooth integration with incident management and request fulfillment processes, and how tickets are routed to higher levels of support.

Thanks to all the users who are taking the time to ask and answer questions on IT Central Station! 

IT Central Station is here for you, to learn and help your peers. In a market full of vendor hype, we enable you to get real, unbiased information from people like you. 

Do you have a question that you’d like to ask our IT Central Station Community? Ask now!


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