Now that some of the dust has settled on what most enterprises want—a single system that integrates phone calls, messaging, document sharing and video conferences—a Wall Street Journal reporter, Joel Schectman, reports on Unified Communications finally gaining traction. We were impressed!
Look what he found people saying to back his claim:
- UC adoption “was flat for years but we are seeing an upswing as companies are taking the plunge and using more UC collaboration tools beyond just basic IM,” said Philipp Karcher, an analyst with Forrester Research
- Improved interoperability between Microsoft and Cisco helped Jim Thomas, director of IT for Pella Corp. . . “Two to three years ago, it was extremely difficult to actually make the Cisco products talk to Microsoft,” Mr. Thomas said.
- Michael Smith, Cisco’s senior director of marketing for collaboration applications, says better integration with Microsoft is something “our customers have demanded.”
- Alan Bourassa, CIO of Secaucus-N.J., based limo service EmpireCLS, says the current version of Lync, which he put in place nine months ago, reduces the “administrative complexity” of bypassing a conventional phone system.
Here’s the full WSJ article: Unified Communications Is Gaining Traction
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